Ordering Items at AJ Cycles:

If we order an item in for you and it is a current item that we range in store then we will request a 10% deposit, however, this is refundable to you, in full, should you change your mind, or if the order is cancelled by us. 
Special Order Items 
If you would like us to order an item or bicycle/frame from one of our suppliers and it is not an item or model that we would usually range in our store (special order items) then we will require a minimum of a 10% deposit to do this. If subsequently you then cancel the order, for any reason, we reserve the right to retain your deposit to cover our costs, such as 're-stocking' and admin fees. If you have paid for the item in full then we reserve the right to retain 10% of the value of the item. If the order is cancelled by us then we will refund your deposit in full.  
If you are unsure which category from the above your order falls into then please don't hesitate to contact us for clarification.
The above terms and conditions regarding ordering and deposits are the same if you order when visiting us in store, ordering online or via telephone.